Returns & Refunds

JustSoldIt.co.uk acts as a marketplace platform that connects independent buyers and sellers. We are generally not the seller of items listed on the platform.

JustSoldIt.co.uk does not own listed items, inspect products, guarantee item condition, handle physical delivery, or automatically process refunds between private users.

Buyers should carefully review listings and communicate with sellers directly before purchasing.

Many listings on JustSoldIt.co.uk are posted by private individual sellers. Private sales may not provide the same consumer protection rights as purchases from registered businesses.

For private sales: returns may not be accepted unless agreed by the seller, change-of-mind returns may not be available, and buyers should inspect items carefully before completing any purchase.

Buyers are strongly encouraged to ask questions before purchasing.

Some sellers operate as businesses and may be subject to additional consumer protection obligations under applicable UK consumer law.

These may include rights relating to faulty items, misdescribed goods, distance selling rules, and refund obligations.

Buyers should review the individual seller's terms and policies before purchasing from a business seller.

If an item arrives damaged, is significantly different from the listing description, is missing major disclosed components, or does not match the advertised item, buyers should contact the seller as soon as possible.

Where possible, buyers should keep photos of the item and packaging, save all messages, retain proof of payment, and document the delivery condition.

Providing clear evidence helps resolve disputes faster.

Unless otherwise stated by the seller or required by law, sellers may not be required to accept returns for change of mind.

This includes situations such as: the wrong size selected by the buyer, the buyer no longer wanting the item, or the buyer finding a cheaper alternative elsewhere.

Buyers should verify all details carefully before completing a purchase.

If a seller accepts returns, buyers should contact the seller first, explain the issue clearly with photographs where relevant, follow the agreed return instructions, and package the item securely.

Return shipping responsibility may depend on the seller's policy, the reason for the return, and applicable consumer laws.

Refund timing varies depending on payment method, seller response time, return delivery confirmation, and the platform or payment provider processes.

JustSoldIt.co.uk encourages buyers and sellers to attempt to resolve disputes directly. Clear communication is often the fastest path to resolution.

Where appropriate, platform administrators may review reported issues, request supporting evidence, restrict accounts, or remove listings.

However, JustSoldIt.co.uk may not be able to guarantee outcomes or recover losses in all cases.

Users should remain cautious of fake payment confirmations, requests to move communication off-platform, suspicious links, unrealistic offers, and pressure tactics.

For high-value items, buyers are encouraged to verify identity where appropriate, inspect items carefully, use secure payment methods, meet safely where possible, and retain receipts and documentation.

If suspicious activity occurs, report it immediately through the platform.